Performance Improvement – How Are We Doing?
Patient Satisfaction Surveys are a standardized tool for measuring performance improvement in hospital care. Klickitat Valley Hospital uses two surveys: the Press Ganey Survey, an internal evaluation tool, and HCAHPS, which is a public reporting of our performance. Both surveys compare our hospital to other Washington State and Critical Access Hospitals.

In the surveys, patients answer questions about their perceptions of our healthcare performance regarding medical staff in the hospital and the Emergency Department, technician staff in the Lab and Diagnostic Imaging, as well as registration, dietary, and housekeeping staff. Questions evaluate issues such as doctor's concern for patient comfort and understanding, technician's concern for comfort during tests and procedures, nurse's concern for privacy, waiting time for appointments and treatments, room cleanliness, and quality of inpatient food.

Our 2009 - 2010 indicators in both surveys show that Klickitat Valley Hospital has made significant improvement in many areas, and in some cases performs at levels that exceed both Washington State and other Critical Access hospitals.

Patient ratings of our Registration, ER nursing, and ER medical staff have exceeded the ratings for all reporting hospital systems. Ratings of our Inpatient nursing, medical staff, Lab, and DI staff have surpassed other reporting Washington State hospitals.

Of course, there are always areas for improvement: the surveys show that patients' perception of room cleanliness is influenced by the age of our hospital, which we are addressing with ongoing room remodeling.

We welcome the community to look at all of our PI Ratings:
Press Ganey Survey        HCAHPS Survey