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Some answers to frequently asked questions for patients and their
visitors.
VISITING
HOURS
Our official visiting hours are from 7:00 AM to 9:00 PM.
At the Nurse’s discretion, these hours may be modified for
immediate family members or as medical situations warrant. For
security reasons, the front doors are locked at 9:00 PM. After-hours
visitors must use the main entrance and check in at the registration
desk.
CAFETERIA
Meals for patients, employees and visitors are prepared on-site
by our experienced Dietary staff. Hot meals are available in the
cafeteria from 8:00 AM to 6:00 PM. A deli-style cold case is available
to the public until 7:30 PM. 24 hour beverage and snack service
from vending machines, as well as complementary coffee are also
available in the public dining room for after-hours convenience.
TELEPHONE
Our rooms feature a telephone for a patient's personal use. A public
phone is available across from the Laboratory for local calls.
PERSONAL
VALUABLES
The Hospital maintains a locked area for the safekeeping of money
and valuables of a small size. However, we cannot be responsible
for the loss or damage to personal valuables unless they are deposited
for safekeeping. Because locked space is limited, we strongly encourage
you to leave all items of value at home or with a family member.
SMOKING
POLICY
Klickitat Valley Hospital has adopted a smoke-free policy to provide
a safe and healthy environment for employees, patients, and visitors.
This means that any smoking must be done outside the hospital in
the designated area, which is located by the cafeteria kitchen.
Thank you for your cooperation.
PRIVACY
PRACTICES
Klickitat Valley Health respects your privacy. We understand that
your personal health information is very sensitive. We will not
disclose your information to others unless you tell us to do so,
or unless the law authorizes or requires us to do so.
The law protects
the privacy of the health information we create and obtain in
providing our care and services to you. For example, your protected
health information includes your symptoms, test results, diagnoses,
treatment, health information from other providers, and billing
and payment information relating to these services. Federal and
state law allows us to use and disclose your protected health
information for purposes of treatment and health care operations.
State law requires us to get your authorization to disclose this
information for payment purposes.
A complete
Privacy Practices Notice is available at the Registration Desk.
UNDERSTANDING
YOUR HOSPITAL BILL
Hospital billing is complicated. To help you understand your bill,
here are some contact numbers you may need.
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For questions about your bill, contact the Billing Office
at
(509) 773-4022 x638.
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If you would like more information on Financial Assistance,
Medicaid, or have questions regarding your statement,
call (509) 773-1015 or (509) 773-1062.
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You can make an electronic payment securely with our new
Online Payment feature, located in the left
column of our
website. If
you would like to make a payment in person, you can
do so at the front office inside the hospital.
To make a credit card
payment over the phone, call (509) 773-1015 or
(509) 773-1062.
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• Questions
about bills from other providers: Many doctors,
lab services, and x-ray readings are a separate business
with
their own billing and accounting procedures. If you
receive
a bill from an outside provider and have questions
about it,
please contact them directly. |
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For questions about your health insurance, please contact
your insurance company directly. |
CONCERNS
OR COMPLAINTS
The staff at Klickitat Valley Hospital want to do everything we
can to ensure your stay with us is as pleasant and comfortable as
possible. We are very interested in hearing any concerns or suggestions
you may have.
If you have
a concern regarding your care, please share it with your nurse
or their immediate supervisor. Hopefully, we can resolve the problem
immediately. If you are not satisfied with the response to your
complaint, or the outcome, please contact Jeff Teal at (509)
773-1009.
We welcome
all patient feedback on the care and services we provide, and
we encourage you to complete the Quality of Care comment card
which you will receive at the time of discharge. You can leave
the completed card with your nurse or mail it to us from your
home. You may also be receiving a patient satisfaction survey
by mail. We appreciate you taking the time to let us know how
we are doing by filling out any of these questionnaires.
> Return
to Klickitat Valley Hospital
> Klickitat
Valley Hospital Memorial Foundation
The Foundation raises funds for hospital equipment, facility upgrades,
healthcare training and more. Learn how you can help our Hospital,
and our community, stay healthy.
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